For optimal charging behavior, we recommend powering CANDI using a Qualcomm 3.0 fast charge adaptor, or the original adaptor that comes with your phone.  Alternatively, you can use an adaptor/USB port that can output at least 5V2A power, anything less than 5V2A could cause charging error. Sourcing power from a laptop or USB HUB might not have enough power to support CANDI.

Try to change with different adapter, if problem persists, please contact our support.